Shipping Policy
| Order Processing | – Orders processed within 1-3 business days of payment receipt. – Orders on weekends/holidays processed next business day. |
| Standard Shipping | – Free shipping within Nairobi for orders over KSH 10,000 (motorbike delivery). – Flat rate of KSH 350 for orders below KSH 10,000. – Contact +254115118171 for bulky goods. |
| – Insurance advised for fragile products. – Orders before 15:00 dispatched same day; orders after 15:00 dispatched next day. – Orders from outside Nairobi dispatched after full payment. | |
| – Orders requiring sourcing dispatched 3 hours after ordering. | |
| Delays and Issues | – Delivery times may vary due to weather, customs, or carrier issues. |
| Returns and Refunds | – Refer to the Returns and Refunds Policy for more information. |
| Contact Us | – Email: ke.ketexpress@gmail.com – Phone: +254115118171 – Address: Kai House, 655, Floor 4 HSE 4 Tom Mboya St |
| Notes | – Shipping Policy may change without notice. Please review regularly for updates. |