Shipping Policy for KET Express Online Shopping
Effective Date: 9th September, 2023
Thank you for choosing KET Express Online Shopping for your shopping needs. We strive to provide the best shopping experience for our customers, and part of that experience is ensuring a smooth and transparent shipping process. Please take a moment to review our shipping policy:
- Order Processing:
- Orders are typically processed within 1-3 business days of receiving payment.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Standard Shipping
- KET Express Online Shopping offers free Shipping within Nairobi for goods worth KSH 10,000 and above for packages that can be ferried on motorbikes, call +254115118171 for estimates for bulky goods. For goods bellow KSH 10,000 we charge a flat rate of KSH 350.
- For fragile and delicate products, we advise our client to have insurance on the product when on transit.
- Orders received before 15:00 hours will be discharged the same day while orders placed later than 15:00 hours will be dispatched the next day.
- Orders placed from outside of Nairobi will only be dispatched once full payment is received and confirmed.
- Orders that requires sourcing from distributors will be dispatched after 3 hours from the time of placing the order.
4. Delays and Issues:
- While we make every effort to meet estimated delivery times, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays. We appreciate your understanding in such cases.
5. Returns and Refunds:
- For information on returns and refunds, please refer to our Returns and Refunds Policy
6. Contact Us:
If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at following Details;
Kai House, 655, Floor 4 HSE 4 Tom Mboya St
We appreciate your business and aim to provide the best possible shopping experience. Thank you for choosing KET Express Online Shopping!
This Shipping Policy is subject to change without notice. Please review it regularly for updates.