Warranty & Returns Policy
Effective Date: 14th July 2025
Website: https://ket.co.ke
Trade Name: KET EXPRESS ONLINE MERCHANTS (KET)
Operated by: TDK Networks E.A LTD
1. Manufacturer Warranty
All goods sold by KET are covered by the original equipment manufacturer’s warranty. Warranty periods, terms, and conditions vary by product.
Coverage typically includes repair or replacement for manufacturing defects under normal use. It does not cover:
- Misuse or mishandling
- Electrical damage not caused by the product
- Unauthorized modifications or repairs
- Cosmetic or accidental damage
KET is not liable for business interruption, data loss, or other indirect losses due to product issues or delays.
2. Warranty Claims & Facilitation
Warranty claims must be made directly to the manufacturer via official channels. KET assists by:
- Providing purchase proof
- Advising on process and timelines
- Helping with logistics where applicable
KET does not guarantee outcomes or timing of warranty services.
3. Return of Goods Policy
Returns are only accepted upon approval and issuance of a Return Goods Number (R.G.N).
Conditions for return include:
- Product is unused and in resalable condition
- Original packaging and accessories included
- Request made within 7-14 days (manufacturer dependent)
Unauthorized returns will be rejected and returned to sender.
4. Wrong Product Orders
KET is not liable for incorrect orders placed by buyers. In exceptional cases, returns may be accepted with up to a 50% restocking fee.
Return shipping costs in such cases are borne by the buyer.
5. Non-Returnable & Final Sale Items
- Software and license keys
- Opened or unsealed electronics
- Clearance and promotional items
- Customized or modified goods
6. Goods Shipped Within and Outside Kenya
Within Kenya: KET coordinates local warranty and returns. Buyer covers return transport unless otherwise agreed.
Outside Kenya: Warranty depends on global support from the manufacturer. Buyer is responsible for customs, duties, and both-way shipping fees.
7. Limitation of Liability
KET shall not be liable for indirect, incidental, or consequential damages. Total liability is limited to the product purchase price.
This does not affect statutory consumer rights where applicable.
8. Contact & Returns Coordination
To initiate a return or warranty request, visit our contact page:
https://ket.co.ke/home/terms/contact
Please include:
- Full name and contact details
- Invoice or order number
- Product name and serial number
- Reason for return or warranty claim