Payment Options |
- Bank Transfer: Payments via Direct Transfer, RTGS, EFT, PesaLink, and PayPal. Invoices are issued. Order processed once payment is confirmed. |
|
- Mobile Payments: Accepts Mpesa via Company Paybill Numbers. |
|
- Cash on Delivery (COD): Available only within Nairobi CBD; all other orders must be paid before shipment. |
|
- Cash Payments: Accepted for in-store shopping. |
Shipping |
- Order Processing: Orders processed within an hour of payment confirmation; up to 3 business days subject to agreement. |
|
- Standard Shipping: Free within Nairobi CBD for orders over KSH 20,000. Flat rate of KSH 350 for orders below KSH 10,000. |
|
- Dispatch: Orders before 15:00 dispatched same day; after 15:00 dispatched next day. Orders outside Nairobi dispatched after full payment. |
|
- Delays: Delivery times may vary due to weather or carrier issues. |
Returns and Refunds |
- Eligibility: Returns accepted within 14 days; items must be unused and in original packaging. Certain items are non-returnable. |
|
- Initiating a Return: Contact support with order number, reason, and description. |
|
- Return Shipping: Customers pay unless the item is defective. |
|
- Inspection: Returns inspected for eligibility; refunds processed within 3 business days. |
|
- Non-Refundable Items: Clearance items, third-party seller items, damaged items after delivery. |
|
- Exchanges: No direct exchanges; follow return process and place a new order for desired items. |
Contact Us |
- Email: ke.ketexpress@gmail.com | sales@ket.co.ke |
|
- Phone: +254115118171 |
|
- Address: Kai House, 655, Floor 4, HSE 4 Tom Mboya St |
Notes |
Shipping policy may change without notice; please review regularly for updates. |
Reviews
There are no reviews yet.